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Shipping & Returns

Welcome to Doggie Dreams! We appreciate your business and want to ensure your satisfaction with our products and services. Please take a moment to review our shipping and returns policy.

Please note we are a small business with a small team so we may not be as quick as some of the bigger fish out there but we put a lot of care into each order!

Shipping Information:
Order Processing Time:
  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Please allow an additional 5 to 10 business days for your order to be shipped.

Shipping Methods:
  • We offer standard shipping for all orders.

  • Once your order is shipped, you will receive a confirmation email with tracking information.


Shipping Rates:
  • Shipping rates are calculated based on the weight of your order and the shipping destination.

  • Free shipping is available for orders over $50 with code: FREESHIP


International Shipping:
  • Unfortunately, we do not currently offer international shipping.


Returns and Exchanges:

Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Personalized or customized items are not eligible for returns.


Initiating a Return:
  • To initiate a return, please contact our customer service team at [] within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.


Return Shipping:
  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service to ensure that we receive your return.


Refund Process:
  • Once your return is received and inspected, we will process your refund within 5 business days.

  • Refunds will be issued to the original method of payment.


  • If you received a defective or damaged item, we will replace it at no additional cost.

  • Please contact our customer service team to arrange an exchange.


Contact Information:

  • If you have any questions or concerns regarding our shipping and returns policy, please contact us at [] or call us at [your phone number]. We are here to assist you.

Thank you for choosing Doggie Dreams!
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