Shipping & Returns
Welcome to Doggie Dreams! We appreciate your business and want to ensure your satisfaction with our products and services. Please take a moment to review our shipping and returns policy.
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Please note we are a small business with a small team so we may not be as quick as some of the bigger fish out there but we put a lot of care into each order!
Shipping Information:
Order Processing Time:
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Orders are typically processed within 1-2 business days after payment confirmation.
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Please allow an additional 5 to 10 business days for your order to be shipped.
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Shipping Methods:
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We offer standard shipping for all orders.
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Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates:
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Shipping rates are calculated based on the weight of your order and the shipping destination.
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Free shipping is available for orders over $50 with code: FREESHIP
International Shipping:
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Unfortunately, we do not currently offer international shipping.
Returns and Exchanges:
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Eligibility for Returns:
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Personalized or customized items are not eligible for returns.
Initiating a Return:
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To initiate a return, please contact our customer service team at [your@email.com] within 30 days of receiving your order.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping:
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service to ensure that we receive your return.
Refund Process:
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Once your return is received and inspected, we will process your refund within 5 business days.
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Refunds will be issued to the original method of payment.
Exchanges:
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If you received a defective or damaged item, we will replace it at no additional cost.
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Please contact our customer service team to arrange an exchange.
Contact Information:
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If you have any questions or concerns regarding our shipping and returns policy, please contact us at [your@email.com] or call us at [your phone number]. We are here to assist you.